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Cyber Security & Prevention

Fraud and scams are a reality in today’s world. Learn how to protect yourself and your personal information.

Protect your Identity

Never share account information. This includes your Internet banking login, account numbers, social security number and PINs. Do not provide personal information over the phone unless you initiate contact and verify that it is a trusted source.

Do not “over share” on social media. For example, avoid posting when you are on vacation and when you will be returning. Wait until you get back to post the fun photos!

Secure your mail. Place outgoing mail in a post office collection box. If you plan on being away from home for more than a couple days, have the US Post Office hold your mail. Valley Oak eStatements are a great option!

Safely dispose of sensitive information. Shred any papers that have personal or financial information.

Monitor Your Accounts

Regularly review accounts statements.  Report any suspicious activity immediately.

Set up eAlerts. Get real-time text or email alerts when transactions occur on your account or Visa® Debit and Credit cards.

Request a copy of your credit report annually. Under the Fair Credit Reporting Act (FCRA), you have the right to request a free credit report from the three main consumer reporting agencies - Equifax, Experian, and TransUnion. The only website authorized to give this free report is You can also request a copy by calling 877.322.8228.

How to Spot Suspicious Activity

Criminals are constantly developing new schemes to trick people into sharing private information. Unfortunately, these schemes are often hard to spot. For instance, one method that occurs regularly in Alaska (and elsewhere) is the use of a fake email message, text or phone call to convince a person that their financial account needs attention.

If you’ve ever received an email message, text or phone call that out-of-the-blue claimed your financial account needs attention, it’s important to be immediately on guard. Is the caller or sender asking you to provide your account number, social security number or other identifying info? RED FLAG! Your trusted financial institution would never contact you in this manner regarding private information. Hang up or delete the fraudulent message right away.

In phony contact attempts, criminals may claim that your account has been locked or that your account information needs to be updated. These false tales may sound urgent, which can sometimes stun a person into sharing private info with the fraudster. If you’ve shared private info before realizing the contact is fake, we can help place additional protective measures on your account.

Stay on top of the latest in security including social engineering, ransomware and phishing attacks - visit the Security Awareness Training Blog from KnowBe4.

Lost or stolen Debit Card          

  • 888.241.2510 (within the U.S.)    
  • 909.941.1398 (outside U.S.)

Lost or stolen Credit Card

  • 800.543.5073

For Your Information

To stay up-to-date with the latest fraud trends, we recommend visiting: